Service Desk Analyst - Inclusief Examen
Become a qualified Service Desk Analyst and boost your levels of customer service support
The importance of delivering high-quality customer service in today’s support environment means that the responsibilities of IT support analysts are many. As a result, a diverse skill-set is required to meet the constantly evolving and increasing challenging demands placed on them.
Ensuring your first-line service desk team deliver excellent customer service through efficient IT support – whether it be face-to-face, via email, over the phone, by IM/SMS, chat or social media – to agreed IT service levels is vital.
This training course enables service desk and support analysts to gain a professional qualification, issued by PeopleCert, and equips them with the skills essential to delivering excellent levels of customer service and support.
Covering three days of classroom-based learning, plus the qualification exam on the last day of the course, analysts will fully explore the modules covered in the SDI Professional Standard for Service Desk Analysts and leave with a thorough understanding of best practice.
This training is delivered by the Service Desk Institute.
7 Cursussen gevonden
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- Methode Virtueel leren
- Datum 11-13 juni, 2024
- Locatie Virtueel-en-klassikaal
- Taal: Engels
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- Methode Virtueel leren
- Datum 16-18 juli, 2024
- Locatie Virtueel-en-klassikaal
- Taal: Engels
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- Methode Virtueel leren
- Datum 13-15 augustus, 2024
- Locatie Virtueel-en-klassikaal
- Taal: Engels
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- Methode Virtueel leren
- Datum 10-12 september, 2024
- Locatie Virtueel-en-klassikaal
- Taal: Engels
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- Methode Virtueel leren
- Datum 08-10 oktober, 2024
- Locatie Virtueel-en-klassikaal
- Taal: Engels
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- Methode Virtueel leren
- Datum 05-07 november, 2024
- Locatie Virtueel-en-klassikaal
- Taal: Engels
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- Methode Virtueel leren
- Datum 03-05 december, 2024
- Locatie Virtueel-en-klassikaal
- Taal: Engels
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